Tuesday, April 7, 2020

Half a Loaf

                            Strange Days Indeed. Most Peculiar Mama.  John Lennon

 I've had that lyric stuck in my head for a month now. I swear Lennon is standing on my shoulder, his voice is crystal clear in my mind. We are certainly living in uncertainty, something we Americans have been fortunate to not know very well. I delivered food to fallen firemen's homes on 9/12, so I am well aware of dark periods in our past. Yet this is vastly different, a time when your family member or neighbor or customer can unknowingly harm you. Or even worse you harm them. People who we have built our lives around, who define the meaning of love to us, are now kept at a distance. Rituals of hugging and kissing and handshaking may now be things of the past. That just plain sucks, and we all know it and feel it. Species have adapted for years to survive, and I suppose there will be many changes in our day to day lives as we move forward. Some welcome and others much less so.

Which is the reason I'm prompted to blog today.

 I myself am in a strange place. Our bagel shop has been closed for nearly a month. We actually had previously scheduled some roof renovations for this past week and had planned on closing to do that. Unfortunately that timetable was moved up a few weeks because I became ill in the early stages of this pandemic. I had a fever for almost 5 days, never got terribly sick. I had my first teleconference doctor's appointment but I did not qualify for a test as there were few available at that time. Without knowing for certain I put myself in self quarantine, and Sue as well. I did not want to infect anyone else, our staff or customers. I did not feel right leaving the responsibility of operating the store to our employees without our help. Under normal conditions I absolutely trust them, but not with a super virus in our midst. We have employees with pre existing conditions as well as others with small children in their homes. I made the toughest business decision in our 30 years of owning stores and pulled the plug. The risks did not measure up to the rewards. If anyone is to become ill working I'd want it to be me. It is not that I desire that, I don't. But this place is my idea, and the health and welfare of our staff and their families means the world to me.

 We were in the midst of our best year ever, in fact our last few have been very special. We have started to get some recognition in Best of State competitions and other social media publicity. We have assembled a crew that we truly enjoy working with. I believe in that adage that a chain is only as strong as its weakest link, and with that in mind we feel that this is our strongest team in Big Dave's 10 year history. Yet as we are closed I watch competitors remain open, trying to poach some of our customers and staff. I understand that there is economic pressures on all of us, and we are no exception. Tomorrow we will be in our shop cleaning, and working on ways to reopen. In truth it goes beyond that because I know it means reinventing the way we conduct business. I need to update our online capabilities for ordering and payment, and probably accept that deliveries are part of our future. Yet as I sit here typing I'd be less than honest if I didn't state that I still have so many more questions than answers. Most peculiar Mama.
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 As many of my close friends know I tend to worry too much, even in good times. I sometimes can focus on stress and pressure and lose sight of the beauty of life. It is something that I try to work on. To help my angst I often turn to things that ease my mind, which lately has been baking. I've fallen in love with this pastry from Brittany France called Kouign Amman. I probably have made 8 versions since I tried it in Montreal last month. I am always capable of turning into a Jewish Grandmother, making Rugalach and Babkas and Challas. Lately I've tried my hand at bread baking, which you figure years of bagel baking would help. There are some similarities but it is a different idea. Lately I've started fooling around with Sour Dough. It keeps my hands and mind busy while I wait to reopen the shop. In the baking of bread there is something quite spiritual. From flour and water you create. It develops slowly and requires patience and nurturing. Somewhere in it there are metaphors for life.



It also took my mind back to a story my father told me when I was a small child fifty years ago. Our current population can learn a lot from our Greatest Generation, and we need to. My father Walter had grown up in the Lower East Side of New York City. His father had a small trucking business which my dad would eventually both inherit and then lose. They did not have much money, and my dad truly knew hard times. He liked to recall the happier moments of his youth, like we all do. He would share tales of dancing on Saturday nights in Harlem, meeting his boys at the pool hall after their dates to share lies, etc. I found his stories fascinating, he knew of a past era that I was interested in. When the talk turned to The Depression, the jokes would dry up and I could tell by his face that it was no laughing matter. He spoke of not knowing where their next meal was always coming from, an uncertainty I've never really known. He also spoke of Americans helping each other through the most difficult of times. One day when he was a kid his father sent him to the Bread Line. My pop waited patiently and ran home with a loaf of bread. He ran in the house with his Big Score.
And what do you suppose was the very first thing my grandfather said ?

                                        


                     "Bring half this loaf next door to the neighbors." 

                               



Saturday, February 1, 2020

10 Million Reasons

10 Million Reasons
Or why we should behave like we are on line, not online

 This coming month will mark the 10 year anniversary of Big Dave's Bagels & Deli in the beautiful Mt. Washington Valley. It set me off down memory lane, thinking about my now lengthy career.  We have owned 4 businesses in 2 states over our history. A total of 31 years of serving customers. I roughly guesstimate that we have waited on approximately 10 MILLION folks. This number really affected me when I totaled it. I’m still somewhat awed by it. It made me realize just how nice our customers have been to us and our employees over the years. Against a backdrop of millions the few unpleasant guests that we have encountered are statistically irrelevant. I do not believe we could have lasted this long if this was not the case. We have been blessed with customers treating us as nicely as we try to treat them. That old golden rule still applies in my eyes. Thank you all so much for this.

 Which brings me to the point of penning this letter. Like anyone alive in our country I am acutely aware of our politics. One thing that I have prided our businesses on is never allowing politics to enter our business world. No candidate signs have ever graced our stores, even when a personal friend once ran for office (he did not appreciate my response). I just never felt like it belonged in a bagel shop. I usually have enough issues to concern myself without looking for any more. Much like the 10 million of you that we have served who understand the challenges that daily life presents us. We truly cannot tell, or care, how you vote. From our perspective we just see friendly people waiting for food and kindly choosing us for that purpose. Neighbors on their way to work, caring for their families, dealing with life issues, trying to be good people. I have also seen so many wonderful interactions amongst customers while they wait for their turn on line. Neighbors being neighbors, friends meeting up, visitors engaging locals, so many nice moments. The personal touches that make a day better for all involved. Simple human warmth.

I am merely a baker but I have to figure that these 10 million loyal patrons we have waited on do not all vote the same. Statistics would tell me that it probably breaks down along similar lines as our New Hampshire, which is one of the last ‘Purple’ states left in our country. Meaning split down the middle. This, in addition to being an early primary state brings more politicians to here than I ever saw in 45 years of living in New Jersey or New York. We have had candidates visit our businesses from both sides of the aisle. I guess it would be natural that politics is discussed more here for these reasons. In our local paper I read venomous letters from folks on every side of issues, some who I know personally as nice customers. It doesn’t get better in social media circles either. Online comments under local cable news stories are shocking, the attacks so incredibly mean spirited. Some of these nasty attacks have also come from people who we know as polite and gentle. Fortunately what I have never witnessed is these same folks speak this way on our line at the shop. 

 We have to treat each other respectfully. This includes folks with differing opinions, whether it is political or not. Disagreeing with someone does not have to mean demeaning them. To me the path for us to move forward lies in mutually respecting all people. I myself have many friends who I know probably vote differently than I might. I love them all dearly. When I read about people who do not speak to family and friends due to political leanings I feel sad for them. What a silly reason to lose important folks from our lives. It is my humble opinion that if we all behaved like we are standing on a line with our neighbors, as opposed to being online with our enemies, this short time we are here together would be much better spent. 
Just pretend you are in our bagel shop if that helps. Peace to all.